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Cases in Call Center Management 24.0%OFF

Cases in Call Center Management

by Ko de Ruyter, Lynne Bennington and Richard Feinberg

  • ISBN

    :  

    9788179924426

  • Publisher

    :  

    Jaico Publishing House

  • Subject

    :  

    Business & Management

  • Binding

    :  

    PAPERBACK

  • Pages

    :  

    366

  • Year

    :  

    2006

395.0

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300.0

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  • Description

    Talks about the strategic importance of call centers in the business world. This book examines how managements at these centers have dealt with key issues.

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