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ISBN
:
9788120330054
Publisher
:
Phi Learning
Subject
:
Computer Science, Information Technology: General Issues
Binding
:
Paperback
Pages
:
584
Year
:
2006
₹
425.0
₹
314.0
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This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet business needs. The authors with their expertise provide CRM delivery case studies, integration and performance guidelines, and adaptable code samples—the information you need to help you create successful CRM solutions. Table of Contents Acknowledgements; Foreword; Introduction; Part 1: Configuration and Settings—1 Microsoft Dynamics CRM 3.0 Overview; 2 Setting Up Your System; 3 Managing Security and Information Access. Part II: Customization—4 Entity Customization: Concepts and Attributes; 5 Entity Customization: Forms and Views; 6 Entity Customization: Relationships, Custom Entities, and Site Map; 7 Reporting and Analysis; 8 Workflow. Part III: Extending Microsoft CRM—9 Server-Side SDK; 10 Client-Side SDK; 11 Integration with External Applications; Index
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