The TCS Story . . . and Beyond (Tata Consultancy Services)

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In 2003, Tata Consultancy Services set itself a mission: Top Ten by 2010 . In 2009, a year ahead of schedule, TCS made good on that promise: in fourteen years, the company had transformed itself from the $400 million operation that S. Ramadorai inherited as CEO in 1996, to one of the world s largest IT software and services companies with more than 160,000 people working in forty-two countries, and with annual revenues of over $6 billion. The TCS story is one of modern India s great success stories. In this fascinating book, S. Ramadorai, one of the country s most respected business leaders, recounts the steps to that extraordinary success: how TCS played a pioneering role in establishing offshore development centres in India to provide high-end solutions to global corporations; how it spearheaded Indian industry through the IT boom, using the Y2K challenge to its advantage; and how it successfully expanded and scaled its operations worldwide, while simultaneously going public with India s biggest-ever IPO in 2004. The inside story of one of India s premier corporate institutions, this is also in part a history of the rapidly developing IT software and services industry in India, told from the perspective of an industry leader. Behind the phenomenon called TCS lies a quest for excellence and an attention to detail captured in the company s motto Experience Certainty that can benefit any organization. There is a great deal to be learnt from the TCS example, and Ramadorai outlines a vision for the future where the quality initiatives he undertook can be applied to a larger national framework. This is a book that every Indian who is committed to building a better and more productive future must read.