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The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's Guide Ldg Edition
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ISBN
:
9780787973513
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Publisher
:
Pfeiffer & Company
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Subject
:
Business & Management
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Binding
:
Paperback
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Year
:
2004
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2133.0
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1834.0
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Description
Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit?creating a win-win situation. How to Resolve Conflict Effectively, Leader?s Guide from the popular 60-Minute Active Training Series offers facilitators a ready-made, effective one-hour program that teaches participants the skills they need to successfully resolve conflict and create win-win situations. Specifically, participants will learn how to:Get tension right out on the tableFigure out what?s bothering the other personCommunicate the real, underlying concerns
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Author Biography
Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author or coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart. Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.
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