Reference Services in Libraries

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Contents : PrefaceReference PracticeEconomics of Reference ServiceMarketing Reference ServicesUser Studies in the HumanitiesInformation Seeking Patterns: Social SciencesScientists, Information Seeking, and Reference ServicesLibrary Services for Persons with DisabilitiesEthnicity and Information SeekingKnowledge Gap, Information-Seeking and the PoorReference Services for Older AdultsUsing Output Measures to Monitor Children's Use of Referene ServicesWomen Library Users and Library Users of Traditional Women's SubjectsAn Option for Meeting the Information Needs of the Business CommunityThe New Avenues for Reference Librarians and EducationReference AccuracyIndex