Operations Management for Competitive Advantage (with DVD-ROM)

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The text provides a current and thorough introduction to the concepts, processes, and methods of managing and controlling operations in manufacturing or service settings. Written from a managerial perspective, the text has strong "strategy" components. Examples from the world and India enriches the text.Key Features:Streamlined and Current-Enhanced coverage of Supply Chain Management, Enterprise Resource Management, Six-Sigma, and Lean Manufacturing-topics that companies focus on today. Financial Coverage-Integrated coverage of the linkages between operations management and the financial position of companies. Integrated Indian Cases/Examples- Cases/examples woven around Indian manufacturing and services industries, like Delhi Metro Rail Corporation, Aravind Eye-care Hospital, Air Deccan, Asian Paints, Reliance Industries, Mumbai Dabbawallahs Free student's DVD-ROM

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:Nicholas AquilanoNow in well-deserved retirement, was Professor of Management at the university of Arizona in Tucson where he has been writing books and teaching undergraduate and graduatelevel courses in Operations Management and Project Management for over 25 years. He received his PhD from UCLA and has taught at Northeastern University. He has worked for General Electric, and he has also taught at Northeastern University and The Executive Institute of Yogoslavia.Richard ChaseJustin B Dart Professor of Operations Management and Director of the Center for Service Excellence at the Marshall School of Business, University of Southern California. He received his PhD in Operations Management, as well as an MBA and BS from UCLA. He has taught at the Harvard Business School, IMD (Switzerland), and the University of Arizona. Dr. Chase has lectured/ consulted recently on service and excellence to such organizations as General Electric, the Southern California Gas Company, the Cato Institute, the Conference Board, Aloha Airlines, The Davies Group, and the American Marketing Association. He has developed executive programs for Honeywell, IBM, and DEC. F. Robert JacobsE-II Faculty Fellow and Professor of Operations Management at the Kelley school of Business, Indiana University. He has degrees in Industrial Engineering, Computer and Information Science, an MBA, and a PhD in Operations Management. His PhD is from The Ohio State University, and he is a past president and a Fellow of the Decision Sciences Institute, which also awarded him with the Distinguished Service Award in fall, 2004. He has authored 5 books and over 30 research articles on topics that include inventory control, the design of manufacturing facilities, cellular manufacturing and the scheduling of manufacturing operations. Nitin Agarwal Associate Professor in the area of Operations Management and Quantitative Techniques at Indian Institute of Management, Indore. He received his PhD in Operations Research from North Carolina State University, USA, an MS from University of North Carolina at Chapel Hill and Integrated M Tech from IIT, Mumbai. He has co-authored several papers, which have appeared in Journals like International Journal of Project Management and IEEE sponsored international conferences. His research and consulting interests are in Operations Management, Supply Chain Management, Project Management and Mathematical Programming. .Table of Content:PART :I OPERATIONS STRATEGY AND MANAGING CHANGE Chapter 1.Introduction to the Field Chapter 2.Operations Strategy and Competitiveness Technical Note 2 Optimizing the Use of Resources with Linear Programming Chapter 3.Project Management Chapter 4.Product Design Technical Note 4 Learning Curves PART :II PROCESS SELECTION AND DESIGN Chapter 5.Process Analysis Technical Note 5 Job Design and Work Measurement Chapter 6.Manufacturing Process Selection and Design Technical Note 6 Facility Layout Chapter 7.Service Process Selection and Design Technical Note 7 Waiting Line Management Chapter 8.Quality Management: Focus on Six Sigma Technical Note 8 Process Capability and Statistical Quality Control Chapter 9.Operations Consulting and Reengineering PART :III SUPPLY CHAIN DESIGN Chapter 10.Supply Chain Strategy Chapter 11.Strategic Capacity Management Chapter Technical Note 11 Facility Location Chapter 12.Lean Production PART : IV PLANNING AND CONTROLLING THE SUPPLY CHAIN Managerial Briefing Enterprise Resource Planning Systems Chapter 13.Forecasting Chapter 14.Aggregate Sales and Operations Planning Chapter 15.Inventory Control Chapter 16.Material Requirements Planning Chapter 17.Operations Scheduling Technical Note 17 Simulation Chapter 18.Synchronous Manufacturing and Theory of Constraints SUPPLEMENTS A Financial Analysis B Operations Technology