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Managing Quality (Response Books) 11.0%OFF

Managing Quality (Response Books)

by D B N Murthy

  • ISBN

    :  

    9780761993056

  • Publisher

    :  

    SAGE Publications Pvt. Ltd

  • Subject

    :  

    Business & Management

  • Binding

    :  

    HARDCOVER

  • Pages

    :  

    228

  • Year

    :  

    1999

₹

395.0

11.0% OFF

₹

351.0

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  • Description

    This book is a practical guide for the implementation of holistic quality management practices aimed at achieving customer satisfaction. Divided into fourteen chapters, the book provides a judicious blend of select techniques and philosophy for quality management. The significant features of the book include: A step-by-step, `hands-on' approach; inclusion of brief cases studies and examples; emphasis on doing simple things rights the first time and every time; jargon-free and easy-to-understand style, assuming little knowledge of statistics or background in quality.

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