Knowledge Management

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This book is about Knowledge: how to capture it, how to network it, and how to manage it for competitive advantage. The text takes the reader through a logical, process-oriented examination of the topic, striking a balance between the behavioral and the technological aspects of Knowledge Management. Part one is about the concept of knowledge and the knowledge-centric organization. Part two covers how to build knowledge management solutions and the KM cycle. Part three examines how knowledge is codified and how the resulting knowledge base is implemented. Part four deals with knowledge management tools, portals, and social intelligence networks. Part five brings up the ethical, legal, and managerial issues in knowledge management. Key Features Learning by examples is evident throughout the text Boxed vignettes throughout each chapters Illustrations are incorporated where necessary for clearer understanding of the material Relates chapter material to knowledge management or management decision-making Summary at the end of each chapter brings into focus the essence of the chapter Glossary of terms included at the end of the text. Table of Contents Preface

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s Part I The Basics Chapter 1 Working Smarter in the Knowledge Economy Chapter 2 The Knowledge-Centric Organization Chapter 3 Understanding Knowledge—The Core of Business Part II Knowledge Creation And Capture Chapter 4 Knowledge Creation and Knowledge Architecture Chapter 5 Knowledge Management Framework: A Life Cycle View Chapter 6 Capturing Tacit Knowledge Chapter 7 Other Knowledge Capture Techniques Part III Knowledge Codification And System Implementation Chapter 8 Knowledge Codification Chapter 9 Verification and Validation of the Knowledge Base Chapter 10 Knowledge Transfer and Knowledge Sharing Part IV KM System Tools And Portals Chapter 11 Social Knowledge Networks and Social Intelligence Chapter 12 Data Mining—The Hidden Power of Knowledge Discovery Chapter 13 Knowledge Portals and Knowledge Cafes Part V Ethical, Legal, And Managerial Issues Chapter 14 Who Owns Knowledge? Ethical and Legal Issues Chapter 15 Managing Knowledge Workers Chapter 16 The Shape of Things to Come Index