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International English for Call Centres 16.0%OFF

International English for Call Centres

by Barry Tomalin and Suhashini Thomas

  • ISBN

    :  

    9780230638969

  • Publisher

    :  

    Macmillan Education

  • Subject

    :  

    Language: Reference & General

  • Year

    :  

    2011

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  • Description

    Written in a lively and personal style, Internation English for Call Centres uses examples from real-life situations to illustrate the communication problems experienced by UK customers and overseas call centre staff. The authors offer solutions, detailed advice and resources to improve English language skills and knowledge of life in the UK.

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