Improve Your Coaching & Training Skills

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Staff development is a key management responsibility. Good people and good performance -and hence good development - are vital to success in a fast-changing and competitive world. Improve Your Coaching and Training Skills contains proven approaches and practical guidelines to help you develop your staff. Ideal for busy managers who don’t have human resources support, it will help you to boost staff effectiveness through coaching and training. Essential topics covered include: why development matters, on-the-job coaching, mentoring, developing a formal training method, conducting a training session, assessing on-going effectiveness. Also containing tips on using exercises and role-playing in training, Improve Your Coaching and Training Skills is useful to those new to HR as well as hard-pressed managers wanting to get the most from people. The commonsense advice it contains will help you to motivate your staff and maximise their effectiveness – and the results they achieve.

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s Patrick Forsyth runs Touchstone Training & Consultancy, which advises on marketing, management and communications skills. An established author, he was written many successful business books including Successful Time Management, How to Motivate People and How to Write Reports and Proposals (also part of the Creating Success series and published by Kogan Page). Table of ContentsAcknowledgments Preface Development: route to success Staff attitudes A development culture The range of development methods Development and management responsibility The link with development Creating a development plan The development dimension A cycle of improvement The development task The development gap Evaluating throughout the year The effect on the individual Creating the right habit On-the-job coaching The beneficiaries of on-the-job coaching Defining the development task A systematic approach Utilizing appropriate methods Learning on the job An economy of scale Mentoring Formal training: deciding content and method Preparation - first steps Materials The materials you, the trainer, need Participant material Formal training: conducting a session The way the group think of you How to think of the group The shape of the presentation Formal training: the power of participation First impressions last Ice-breakers Getting people involved Using exercises Making role-playing effective Different people Assessing ongoing effectiveness Informal monitoring Testing training effectiveness Course assessment Annual job appraisal The ultimate alternative Afterword.