0

My Bag

0.00

₹

Download App

Customer Value Investment /Total Customer Value Management (Set of 2 books) 11.0%OFF

Customer Value Investment /Total Customer Value Management (Set of 2 books)

by Gautam Mahajan

  • ISBN

    :  

    9788132108634

  • Publisher

    :  

    Sage

  • Subject

    :  

    Business & Management

  • Binding

    :  

    Unknown

₹

495.0

11.0% OFF

₹

440.0

Buy Now

Shipping charges are applicable for books below Rs. 101.0

View Details

Estimated Shipping Time : 5-7 Business Days

View Details

Share it on

  • Description

    The Customer is the ultimate driver of a business. Customers buy products and services that give them more value and this value is what gives one company the winning edge over another. These path breaking books explain how investing in Customer Value can increase the market share and profitability of a company. It shows companies how they can be driven by Customers and their needs, and how sustained business success can be achieved through Customer Value Investment. The author of both these volumes, Gautam Mahajan is a leading expert in globalisation and total customer value management and a consultant in corporate transformation and restructuring. He propounds the theory that a business of any size can be successful by placing customers at the centre of its strategy.

Related Items

-

of

  • OFFER

    Customer Value Investment: Formulafor Sustained Business Success

    Gautam Mahajan

    Starts At

    400.0

    450.0

    11% OFF

  • OFFER

    Leadership Brand: Developing Customer-Focused Leaders to Drive Performance and Build Lasting Value

    Dave Ulrich

    Starts At

    1313.0

    1799.0

    27% OFF

  • OFFER

    Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

    Robert Spector

    Starts At

    2265.0

    2981.0

    24% OFF

  • Beyond Customer Service (Effective Programs for Retaining Your Customers)

    Richard F. Gerson

    Starts At

    99.0

  • OFFER

    Customer Relationship Management: How to Turn a Good Business into a Great One

    Graham Roberts - Phelps

    Starts At

    202.0

    250.0

    19% OFF

  • OFFER

    May I Help You ? (Great Customer Service: May I Help You ?)

    Jillian Mercer

    Starts At

    127.0

    150.0

    15% OFF

  • Customer Loyalty, Guaranteed: Create, Lead, and Sustain Remarkable Customer Service

    Chip R. Bell

    Starts At

    250.0

  • Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation

    Lisa Ford

    Starts At

    295.0

  • OFFER

    The Second Century: Reconnecting Customer and Value Chain through Build-to-Order; Moving beyond Mass and Lean Production in the Auto Industry

    Matthias Holweg

    Starts At

    2179.0

    2986.0

    27% OFF

  • OFFER

    h-CRM: The Key to Lifelong Business Relationships: Human Response Management and Customer Relationship Management

    Kallol Das

    Starts At

    156.0

    195.0

    20% OFF

  • OFFER

    Achieve Sales Excellence: The 7 Customer Rules for Becoming the New Sales Professional

    Howard Stevens

    Starts At

    230.0

    295.0

    22% OFF

  • Why My Horse Doesnt Smile (Learn to Serve Your Customer)

    Vivek Mehrotra

    Starts At

    250.0

  • OFFER

    Up Close and Personal?: Customer Relationship Marketing @ Work

    Paul R. Gamble

    Starts At

    1164.0

    1595.0

    27% OFF

  • OFFER

    Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation

    William B Martin

    Starts At

    90.0

    99.0

    9% OFF

  • Creating and Delivering Your Value Proposition (Managing Customer Experience for Profit)

    Cindy Barnes

    Starts At

    350.0

  • Building the Value Machine (Transforming your Business Through Collaborative Customer Partnerships)

    Peter Cheverton

    Starts At

    350.0

  • Success Customer Service (Get Brilliant Results Fast)

    Pauline Rowson

    Starts At

    295.0

  • OFFER

    Measuring Customer Satisfaction: A Guide to Managing Quality Customer Service

    Richard F Gerson

    Starts At

    90.0

    99.0

    9% OFF

  • Telephone Courtesy & Customer Service

    Lloyd C. Finch

    Starts At

    99.0

  • Strategic Customer Planning: How to Develop and Implement a Strategic Account Plan

    Alan Melkman

    Starts At

    895.0

© 2016, All rights are reserved.

Subscribe to Our Newsletter

 

Are you sure you want to remove the item from your Bag?

Yes

No

Added to Your Wish List

OK

Your Shopping Bag

- Bag Empty

Your Bag is Empty!!

Item

Delivery

Unit Price

Quantity

Sub Total

Shipping Charges : null Total Savings        : Grand Total :

Order Summary