Delivering Happiness: A Path To Profits, Passion, And Purpose

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Delivering Happiness - A Path To Profits, Passion, And Purpose is a modern-day manual on leadership that talks about the benefits of adopting a positive corporate culture for companies. The book is authored by Tony Hsieh, the CEO of Zappos.com, an online store in the USA that was valued at over a billion dollars in the year 2009. The book is inspired by Hsieh’s fresh approach to customer service at Zappos, which was the basis of the company’s corporate culture, and led to its phenomenal success and popularity amongst its customers. The author goes on to explain the reason behind innovative philosophies at Zappos. He explains why a positive company culture should be a top priority, and how it helps establish other areas like customer service and company branding. Most importantly, Hsieh shares his belief that companies that recognise the fact that employee happiness, at work and home, delivers better results, are quick to make happiness and customer service the foundation of their company culture. In his book, the unconventional CEO has shared instances from his professional experience at other companies too. He also speaks about ideas that worked at Zappos, like the core company value of “Delivering WOW Through Service”, and how it can be applied by any company in order to be successful. Tony Hsieh is an entrepreneur and bestselling author, best known for his unconventional approach as the CEO at Zappos.com, before the company was bought over by Amazon in 2009. Hsieh was born on December 12, 1973, and is a graduate in Computer Science from Harvard University. After his graduation, he worked at Oracle, but soon began to set up successful businesses like LinkExchange and Venture Frogs. Hsieh lives in Las Vegas, Nevada. Upon its release, Delivering Happiness - A Path To Profits, Passion, And Purpose was a New York Times bestseller for 27 consecutive weeks.