Matching Supply with Demand: An Introduction to Operations Management provides a new framework for learning and understanding the key dynamics and drivers of operations management as well as linking those concepts to strategy and management. The new third edition demonstrates how to evaluate and to transform business processes to increase the competitive advantage of the firm. The text is both rigorous analytical models are presented in depth and relevant solutions are developed for real business solutions while detailed examples, summary exhibits, and solved problems make the material easily accessible to students.
Gerard Cachon, The Wharton School, University of Pennsylvania Christian Terweisch, The Wharton School, University of Pennsylvania
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